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We are here to answer any questions you may have about our online sales services. Our support hours are Monday to Friday from , 09:00 to 17:00 UTC +5

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    Frequently asked questions

    My order hasn't arrived yet. Where is it?

    We understand your concern. Shipping times may vary, but you can track your order using the tracking information provided in your confirmation email. If you have further questions, feel free to reach out to our customer support team, and we'll be happy to assist you.

    Do you deliver on public holidays?

    Typically, our delivery services operate on regular business days. However, during peak seasons or special circumstances, delivery on public holidays may be available. Please refer to our shipping policy or contact our customer support for specific information regarding delivery schedules during public holidays.

    Is next-day delivery available on all orders?

    Next-day delivery availability varies based on your location and the specific product. After placing order, you will be informed if next-day delivery is an option for your order. Feel free to contact our customer support for more details.

    What is your refund or reshipment policy for undelivered orders?

    If your order doesn't arrive within the specified timeframe, please contact our support team. We'll investigate the issue and, if necessary, arrange for a refund or reshipment.

    Can I change my shipping address after placing the order?

    Unfortunately, we can't change the shipping address once the order is placed. Please double-check your address before confirming your order. If an issue arises, contact our support team as soon as possible.

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    Monday – Friday
    09:00 am – 09:00 pm
    Saturday – Sunday – Closed


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    The Company: Where Commitment Matters Most

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    About The Shop

    Explore a curated collection where quality meets variety. At Pure Golden Drops - PGD, we take pride in offering a diverse range of products that cater to every taste.