Refund and Returns Policy – Pure Golden Drops

Returns and Exchanges Policy

Return Policy Overview:

Damaged, Defective, or Incorrect Items:

Customers have 14 days from the date of receiving their item to request a return if the product is damaged, defective, or incorrect upon delivery. To initiate a return, customers must provide sensible proof of the issue and contact our helpline at 0092 337-1669988 within this timeframe.

Replacement for Defective or Damaged Items:

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us within the 14-day return window. We will provide a full refund, including shipping charges, for damaged or defective items.

Exchange Policy:

If the product received is correct, undamaged, and not defective at the time of delivery, we do not accept returns. However, exchanges for other products are possible within the 14-day return period. All shipping charges for exchanges are the responsibility of the buyer.

Damaged During Delivery:

If the product has been damaged during delivery and not by the buyer, customers should not accept the parcel if the flyer seal is broken. Customers must inspect their order upon reception. It is recommended to record a video while unboxing/opening the flyer in bright light for proof, which will facilitate the claims process. If the claim is approved by our Quality teams, the buyer will receive a replacement product. All postage and insurance costs for damaged during delivery claims will be covered by Pure Golden Drops.

Exceptions / Non-Returnable Items:

Certain types of items cannot be returned, including:

Custom Products: This includes special orders or personalized items that are made specifically for individual customers. Due to their unique nature, custom products cannot be returned unless they are damaged, defective, or incorrect upon delivery.

Cancellation Policy:

If you need to cancel an order, please contact us as soon as possible. Once an order has been shipped or dispatched, we are unable to cancel it. However, you may return the product(s) for a refund once you receive them. Please note the following conditions:

Refund Conditions: Upon return, you will receive a refund for the product(s) minus shipping charges and a 20% restocking fee based on the product price.

Return Request Approval:

If your return request is not approved, we will inform you about the reason for the decision. Please ensure that you meet the eligibility criteria outlined in our return policy.

Refund Eligibility:

To be eligible for a refund, the product must meet the following criteria:

Condition: The product must be in the same condition as when you received it, with tags, and in its original packaging.
Original Form: All products must be returned in their original form, including being unused, unworn, with original packaging, seals, and tags attached. Additionally, all accessories that came with the product must be included.
Quality Check: All items sent for return will undergo a quality check to ensure they are returned in the original condition.

Refund Process:

Products can be returned within 14 days for a refund, subject to the following deductions:

Shipping charges
A 20% restocking fee based on the product price

Contact Information:If you are not satisfied with your purchase, please email us at support@OnlindPGD.com within the specified refund period so that we can promptly resolve any issues.
Non-Returnable Items:Please note that items not purchased at OnlinePGD.com are not returnable.
Proof of Purchase:You will need to provide the receipt or proof of purchase to initiate the refund process.

Return Shipping Instructions:

We recommend that you return the product via registered post and prepay all postage fees. Please note the following guidelines:

Recommended Method: We advise using a registered post service for returning the product. Prepaying postage helps ensure a smoother return process.
Risk Assumption: You assume any risk of loss, theft, or damage to the goods during transit. To mitigate this risk, we recommend purchasing shipment registration or insurance from your postal carrier.
Responsibility: Pure Golden Drops will not be responsible for any parcels lost or damaged in transit while being returned to us. It’s important to take appropriate precautions to protect your shipment.

Return Address:

Please send your returns to the following address after receiving our approval:

Head Office, Pure Golden Drops Along with Digital Product and Services Salman Homes, Opposite Maqbool Masjid Karachi

Refunds:

Once your return is received and inspected, we will initiate the refund process. Here’s what you can expect:

Notification Email: You will receive an email from us to notify you that we have received your returned item.
Inspection Process: Our team will carefully inspect the returned item to ensure it meets our return eligibility criteria.
Refund Initiation: If the return is approved, we will proceed with initiating your refund. The refund amount will be credited back to the original payment method used for the purchase.
Confirmation Email: Once the refund has been processed, we will send you another email to confirm that the refund has been issued.

Please note that it may take some time for the refund to be reflected in your account, depending on your payment provider’s processing times.

Shipping:

To return your product, please note the following:

Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Exchange Shipping: If you are exchanging a product, you will also be responsible for the shipping costs associated with the exchange. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Refund Shipping: In the case of a refund, any shipping costs incurred for the initial delivery of the product will not be refunded.

Please ensure to use a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item

Late or Missing Refunds:

If you haven’t received a refund yet, please follow these steps:

Check Your Bank Account: First, check your bank account to confirm if the refund has been processed.
Contact Your Credit Card Company: It may take some time before your refund is officially posted to your account. Contact your credit card company to inquire about the status of the refund.
Contact Your Bank: Additionally, contact your bank to inquire about any pending refunds. There may be some processing time before the refund is fully processed and reflected in your account.
Contact Us: If you have completed the above steps and still have not received your refund, please contact us at support@OnlinePGD.com. Our customer support team will assist you further and investigate the status of your refund.

Please note that there may be various reasons for delays in refunds, including processing times by financial institutions. We appreciate your patience and understanding during this process

Tracking:

When shipping an item for return, we highly recommend using a trackable shipping service or purchasing shipping insurance. Here’s why:

Security: Using a trackable shipping service allows you to monitor the progress of your return shipment, ensuring its safe delivery to us.
Peace of Mind: Purchasing shipping insurance provides added protection against loss or damage during transit. In the unlikely event that your return is lost or damaged, you can file a claim with the shipping carrier to recover the value of the item.

While we make every effort to receive all returned items, we cannot guarantee the successful delivery of items sent without tracking or insurance.

Need Help?

If you have any questions or concerns about our Returns and Refund Policy, please feel free to contact us at: